Everyone has been frustrated at some point or another when they go out to do their shopping. Overcrowded aisles, bottlenecked shopping cart traffic, and overwhelmingly long checkout lines, especially in fashion retail. These are a few reasons that many people are not avid shoppers, while some people downright can't stand shopping at all.
The focus should be on your customers
It seems that more and more stores are designed to see how much product they can fix between their four walls rather than being concerned about the customer's shopping experience. However, there is hope to change the perception of shoppers as online shopping becomes more and more popular.
The big question is: How does my store work to provide the shopping experience consumers desire?
1. Stock The Shelves
2. Make Products Accessible
3. Provide Handicap Accessible Facilities
4. Train Associates To Be Helpful
5. Offer Loyalty Rewards
6. Use Pleases & Thank Yous
7. Avoid Long Checkout Lines